Refund policy

We take great pride in our handcrafted products and stand behind everything we make. That is why we have a strict no-return policy. We understand the importance of customer satisfaction and will work with you to ensure you are completely satisfied with your purchase.

If your order arrives damaged during shipping or an item you paid for is missing, we'll gladly offer a refund or replacement.

To request a refund or replacement, please provide photo proof within 48 hours of delivery. We will review the photo and assess the damage to determine if a refund or replacement of the item is appropriate.

If you decide to request a refund, we will process it immediately, and the funds will be credited back to your account within a few business days.

Alternatively, if you prefer a replacement, we will ship the new item to you at no additional cost.  

Please note that refunds or replacements are only available for damaged or missing items. We cannot offer refunds for any other reason. We appreciate your understanding in this matter.

Thank you for choosing Kandle Kemistry Co. We value your business and will do everything we can to ensure that you are completely satisfied with your purchase. If you have any questions about our refund, replacement and no-return policy or need assistance with a refund or replacement, please contact us at Karla@kandlekemistryco.com.