We take great pride in our products and we stand behind them wholeheartedly. That is why we have a strict no-return policy. We understand the importance of customer satisfaction and will work with you to ensure you are completely satisfied with your purchase.
In the unfortunate event that your items are damaged during shipping OR there are items that were paid for but missing from your order we are more than happy to offer a refund or a replacement.
In order to receive a refund or replacement, you must provide photo proof of the damaged item no more than 48 hours after the arrival of your package. We will review the photo and assess the damage to determine if a refund or replacement of the item is appropriate.
If you decide to request a refund, we will process it immediately, and the funds will be credited back to your account within a few business days.
Alternatively, if you prefer a replacement, we will ship the new item to you at no additional cost.
Please note that refunds or replacements are only available for damaged or missing items. We cannot offer refunds for any other reason. We appreciate your understanding in this matter.
Thank you for choosing Kandle Kemistry Co. We value your business and will do everything we can to ensure that you are completely satisfied with your purchase. If you have any questions about our refund, replacement and no-return policy or need assistance with a refund or replacement, please contact us at Karla@kandlekemistryco.com.
Shipping Policy
We take great pride in ensuring that our customers receive their orders on time and in excellent condition. As a provider of high-quality wax melt crumbles and room sprays, we aim to provide a seamless delivery process to our valued customers.
All orders are shipped via USPS Ground Advantage within 24-72 hours of purchase, except for weekends and holidays. Our standard shipping rate applies to all domestic orders and takes 5-7 business days to arrive depending your location.
Please note that shipping times may vary during peak periods or due to circumstances beyond our control, such as holidays or carrier delays. We are not responsible for any delays caused by these factors.
Lastly, we encourage our customers to track their orders to ensure timely delivery. We will provide tracking numbers via email, so you can follow your package's progress.
We value your business and will do everything we can to ensure that you are completely satisfied with your purchase. If you have any questions about our shipping policy or need assistance, please contact us at Karla@kandlekemistryco.com.
Incorrect Address Policy
We want to ensure your handcrafted fragrances and body care products arrive safely and on time. To do this, it’s essential that the shipping address provided during checkout is accurate. Please review the following guidelines regarding incorrect shipping addresses:
Address Accuracy
• It is the customer’s responsibility to provide the correct shipping address at the time of purchase.
• Orders will be shipped to the exact address entered during checkout.
Undeliverable Packages
If an order is returned to us due to an incorrect or incomplete address:
1. Customer Notification: We will contact you via the email associated with your order.
2. Reshipping Fee: A reshipping fee will apply to resend the package to the correct address.
3. Refund Option: If you no longer wish to receive the order, a refund will be issued minus the original shipping costs.
Address Change After Checkout
• Address changes cannot be made once an order has been shipped.
• If you notice an error before the order is processed, please contact us immediately at Karla@kandlekemistryco.com with your order number and the correct address.
Lost Packages Due to Incorrect Address
We are not responsible for lost or undeliverable packages resulting from an incorrect shipping address provided by the customer.
Thank you for your understanding and for double-checking your address to help us deliver your products seamlessly.
Privacy Policy
Effective Date: December 14, 2024
At Kandle Kemistry Co., your privacy is a top priority. This Privacy Policy explains how we collect, use, and share your information, as well as the choices and rights you have regarding your personal data. By using our website or services, you agree to the terms outlined below.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes personal details such as your name, email address, phone number, mailing address, and payment information when you place an order or create an account. Additionally, we collect technical data like your IP address, browser type, and device information, as well as usage data, such as the pages you visit and time spent on our site. If you contact us directly, we also collect the content of your communications.
2. How We Use Your Information
The information we collect serves multiple purposes. It enables us to process your orders, provide customer support, and send you updates about our products and promotions (with your consent). We also use this information to improve our website and services, comply with legal obligations, and prevent fraud or unauthorized access to your account.
3. Sharing Your Information
Your privacy is important to us, and we do not sell your personal data. However, we may share your information with trusted third parties, such as service providers who assist with payment processing, order fulfillment, and marketing efforts. We may also disclose information when required by law or to protect legal rights of Kandle Kemistry Co. In the event of a business transfer, such as a merger or sale, your information may be included as part of the transaction.
4. Data Retention
We keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes complying with legal obligations, resolving disputes, and enforcing our agreements. When the information is no longer needed, we securely delete or anonymize it.
5. Your Rights and Choices
You have the right to access, update, and delete your personal information. You can update your details by logging into your account or contacting us directly. If you wish to opt out of promotional emails, you can unsubscribe at any time. Additionally, you can request a copy of your personal data in a portable format or ask us to delete your information, subject to certain legal requirements.
6. Third-Party Links
Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing them with your personal information.
7. Data Security
We take data security seriously and use industry-standard measures to protect your information from unauthorized access, loss, or misuse. However, no online or electronic storage system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information please contact us at:
Email: Karla@kandlekemistryco.com
Address: 1317 Edgewater Drive Suite 4951, Orlando, FL 32804
Terms & Conditions
These Terms and Conditions ("Terms") govern your use of our website and services (the "Site") and form a legally binding agreement between you ("you" or "customer") and Kandle Kemistry Co. (“we,” “our,” or “us”). By accessing our website, purchasing our products, or using our services, you agree to these Terms and Conditions. Please read them carefully. If you do not agree, refrain from using our website and services.
1. General Conditions
You must be at least 18 years old or have the consent of a parent or guardian to use our site. We reserve the right to refuse service to anyone at any time for any reason. Your use of our website and services is subject to all applicable laws and regulations. Any breach or violation of these Terms may result in the immediate termination of your access to our website or services.
2. Products and Services
All of our products are handcrafted and may exhibit slight variations in appearance, color, or fragrance. These differences are a natural part of the artisan process and are not considered defects. We reserve the right to limit the quantities of any product we offer. All descriptions of products and their prices are subject to change at any time without notice. We also reserve the right to modify or discontinue any product or service without prior notice.
3. Pricing and Payment
All prices are listed in [currency] and are subject to change without notice. Payment is required at the time of purchase, and we accept major credit and debit cards, along with any other payment methods listed at checkout. Applicable sales tax will be calculated at checkout based on your location. Please note that promotional discounts cannot be applied retroactively to previous purchases. You agree to provide current, complete and accurate purchase and account information for all purchases made on the site.
4. Shipping and Delivery
We ship within the United States, and shipping costs and delivery times vary depending on your location and selected shipping method. We are not responsible for delays caused by the carrier or unforeseen circumstances. Customers are responsible for ensuring the accuracy of the shipping address provided. Incorrect addresses may result in additional fees or delays.
5. Returns and Refunds
Due to the nature of our products, we do not accept returns or exchanges according to our Refund Policy. However, if your product arrives damaged or incorrect, you may contact us within 48 hours of delivery at Karla@kandlekemistryco.com. To process a claim, proof of purchase and photos of the damaged or incorrect item are required. Refunds or replacements are issued at our discretion. Shipping fees are non-refundable.
6. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information. You agree to provide accurate, current, and complete information and to notify us of any unauthorized access to your account. We reserve the right to terminate accounts at our discretion if we detect violations of these Terms.
7. Intellectual Property
All content on our website, including but not limited to text, images, product designs, logos, and branding, is the intellectual property of Kandle Kemistry Co. You are not permitted to use, reproduce, distribute, or modify any of our intellectual property without prior written consent.
8. Prohibited Uses
You are prohibited from using our website or services for any unlawful or unauthorized purposes, including but not limited to engaging in fraudulent activity, violating intellectual property rights, or uploading malicious software. Additionally, you may not use our website to collect or track the personal information of others without their explicit consent.
9. Limitation of Liability
To the fullest extent permitted by law, Kandle Kemistry Co. shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, products, or services. This includes but is not limited to loss of data, revenue, or business opportunities arising from delays, defects, or other issues.
10. Indemnification
You agree to indemnify, defend, and hold harmless Kandle Kemistry Co. and its employees, agents, and affiliates from any claims, liabilities, or expenses arising from your use of our website, products, or services or your violation of these Terms and Conditions.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of FL/US. Any disputes or claims arising out of these Terms shall be resolved exclusively in the courts located in USFL.
12. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being posted to our website. It is your responsibility to review these Terms periodically to stay informed of any updates.
13. Force Majeure
Kandle Kemistry Co. shall not be liable for any delays, interruptions, or failures to perform arising from events beyond our reasonable control. This includes but is not limited to natural disasters, pandemics, labor strikes, transportation disruptions, or acts of government.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: Karla@kandlekemistryco.com
Address: 1317 Edgewater Drive Suite 4951, Orlando, FL 32804
